Travia Customer Stories
Reykjavík Residence Hotel
Transforming Guest Experience & Streamlining Operations with Travia
Since 2010, Reykjavík Residence Hotel has been breathing new life into historic buildings, blending the charm of early to mid 1900s Reykjavík with modern comforts. With its latest property opening in 2024 at Vatnsstígur 2, the brand continues to offer unique stays steeped in local heritage. Behind the scenes, however, it’s not just the buildings that are evolving, so is the way Reykjavík Residence Hotel manages its bookings and operations.
The Challenge
Before adopting Travia in 2023, the hotel managed bookings manually, which came with the usual challenges: back-and-forth emails and phone calls, data entry errors, and significant time spent on repetitive tasks. This created unnecessary workload for front desk and reservations staff, reducing the time they could dedicate to enhancing the guest experience.
The Solution
Integrating Travia proved to be a game changer. With fewer administrative tasks to manage, the staff could now dedicate more time and energy to guests, improving the overall guest experience.
“The workload on the front desk and the staff handling reservations has been reduced by almost 95%. We now have more time for the customer, and it has been a game changer.”
The Impact
Operational Efficiency
Manual bookings and back-and-forth communication have been eliminated. Tasks that previously consumed time and energy are now managed seamlessly through automation.
Improved Visibility
The hotel has gained increased exposure in both domestic and international travel markets.
“We are much more visible in the travel market, both domestically and internationally. We’re receiving many partnership requests, and there’s a different dynamic happening on the platform. Travia has definitely expanded our business.”
Revenue Growth and Flexibility
By using features like the Discount Group feature, the Hotel has been able to fill rooms during slower periods. Special offers created through Travia have helped attract longer stays and drive additional revenue.
“We use the Discount Group feature actively, and it helps us generate more sales during specific periods, such as winter or January. These are times when we need to fill more rooms, and Travia helps us to do that by offering special discounts to drive sales. We are seeing those elements in Travia to increase revenue and even secure longer bookings at times. I recommend others to try it out.”
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