Self-Service – changing guest experience in hospitality & tourism industry

Imagine a day without enjoying the hardware and software technologies. Their introduction and development mean speed, consistency, better control, usually lower costs and also reduced chances of human errors. Now imagine a hotel following the need of the modern traveler that actually uses technology in every aspect of everyday life. This article hopefully will provide an introduction and open a new perspective on the self-service technology within the hospitality & tourism industry.

Digitalization of the hotel industry and the new generation of hotel managers

Digital transformation is not a mere investment in technology but refers to how companies restructure themselves to adapt and alter organizational culture to empower technology -leveraging technologies and carry their businesses to new growth levels. Nearly every organization has gone through a digital transformation to leverage data, attract talent, increase sales, and innovate. Hotel owners […]